As a junk removal business, booking jobs over the phone is an essential part of running a successful operation. To provide the best service and create a positive experience for your customers, it’s important to follow professional phone etiquette. Here are some best phone etiquette practices to ensure that your business is properly answering and handling incoming calls so you can book more jobs:
Answering a phone call with a professional greeting that includes your name and your business name lets the caller know that they have reached the right place. It’s an easy first step in providing a comfortable and recognizable process for the caller. Instead of simply saying “hello”, answer with something like, “Thank you for calling XYZ Junk Removal, this is John. How may I assist you?”
Save Customer Information
Saving customer information during the phone call is critical for future use. You may need to recall information about a previous appointment, a missed call, or follow-ups. By gathering and saving contact information such as a customer’s name, phone number, address, and any notes on specific requests or updates, it will allow for more personalized conversation and quick resolution. This also shows the customer that you care about them specifically and the job they are looking to have done.
Having a professional attitude throughout the conversation should be maintained, as it can make all the difference in booking the job. Avoid negative language or profanity during the call, as it may damage your business reputation. Explain your policies and the next steps clearly and concisely, while maintaining a friendly and approachable tone. Always aim to build a good rapport with the customer on the call.
Find Out if It’s a Good Time to Talk
If returning a call, it is polite and helpful to ask if the customer has a moment to chat. This shows that you respect their time and are ready to work with their schedule. This approach helps to avoid awkward silences, interruptions, or telling extra details when the customer is unavailable at the time of the call.
Be prepared to answer any questions and have all the necessary information regarding your business before taking the call. Know your service offerings and pricing beforehand to answer the customer’s questions thoroughly. This knowledge will allow you to quickly identify customer needs during the conversation and present the right options for them.
In conclusion, proper phone etiquette helps book more jobs, encourage repeat business and create a positive customer experience. With the right approach and communication, you’ll be able to provide top-notch service that is memorable and appealing to potential clients. Following these guidelines will help you develop a good reputation and can lead to increased revenue for your junk removal business.
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